At the Post Office

- by Deepa Krishnan
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I have not been to the Post Office in the last 12 years. But last week, I went with mom and dad . They had invested a little money a while ago, in some postal savings scheme, and my signature was needed in order to redeem it.

My first impression of the interior.

At first I thought nothing had changed at the Post Office - but then I realised the red colour was new. The place was brighter than I remembered. And there were now chairs that you could sit on, while you waited for the files to move. That's Dad, seated, waiting for his cheque.

Mom in the rust colour saree. She's helping the lady in green fill a form in English.

A Tamil-speaking lady in green was having trouble with forms. Mom as usual, volunteered to help. I wandered off with the camera, clicking photos. The first thing I noticed was this couple.

They were at the Monthly Income Scheme counter.

This is a scheme where you deposit a certain amount, and then you withdraw on a monthly basis. It is popular with retired people - perhaps there was a family elder on whose behalf they were withdrawing.

I sneaked a peek at the man behind another counter. I wondered what his job was. I found out easily enough. His job was to write things in big fat ledgers.

The babu and his numbered ledgers

It seemed to me like the dullest job in the world, scribbling little numbers on page after page, book after book. And yet, this is a sought-after job, bringing with it a certain social standing. A man with a steady "go-ment job" has no trouble finding a bride.

I saw the usual board, asking people not to bribe officials.

A little further away was the mail dropbox. If memory serves me right, the red slot below is where I used to drop letters to my German pen-pal. I wonder if anyone has-penpals these days!

The green is for inside the country, and the red is for international.

I wandered outside the post office gate, and found a little blue office. The board on the office said, "Harris Michael Koli, Investment Consultant. Please phone on mobile before comming" (His spelling, not mine!).

Exterior of Sion Post Office.

On the building you can see the new logo of the Indian Post Office, launched in 2008. It is meant to represent a new dynamic and modern postal system, in tune with the twenty first century. Frankly, in a country this size, that is not an easy achievement. I looked up the India Post website and found that we have a staggering 155,035 post offices in the country, of which 90% are in rural areas.

By the way, I found some other interesting tidbits as well:

• The average distance you have to walk anywhere in India, to find the nearest Post Office is 2.59 kms.
• In Maharashtra, a typical rural post office serves 5,127 people and an urban post office 35,324 people
• Of the 155,035 post offices, 2,500 have completed what the India Post calls "Modernisation (Improving Ergonomics)". I wonder what they did as part of this exercise!
• An impressive 10,000 post offices have been computerised (my post office is one of them, so there are fewer babus writing in files in Sion, he he.)
  
• There are 30,000 female employees of India Post. This is 10% of the total staff.
  

Another interesting thing about the Indian Post is that it provides employment for more than just it's staff. Like Michael Harris Koli above, or this gentleman with the moustache below.

Mr. Moustache - the grand old man outside Post Office!

Mr. Moustache has been a fixture outside the Sion Post Office for the last 20 years. What does he do? He is a typist, and he types out legal agreements on stamped paper. It has nothing to do with India Post, this is just a very good place to set up shop.

The Parcel Service Guy

Next to Mr. Moustache is another counter - this is a Registered Parcel service. You tell the man the address, and give him your parcel. He wraps it in the right sized envelope or packet, seals the package with wax, and fills in the post office Registered Parcel form. All you have to do is take it inside the Post Office and send it off. It's a handy service if you can't read or write, or don't have the right packing material at home.

When I wandered back inside, I found that our cheque was ready. Dad was pleased as punch. We didn't have to wait too long, or fill lengthy forms. The records were computerised, it was easy to check the file and see what was due. It was all very pleasant. And while it isn't as fast or easy as say, a private sector bank, I suppose things *have* changed, after all, at the Post Office.

(Article quoted on CNN Go Jan 7 http://www.cnngo.com/mumbai/none/post-about-mumbai-post-office-006787)